IT Operations Assistant

Position: IT Operations Assistant, FT/GS5

DEADLINE FOR APPLICATIONS: 9 October 2025-23:59-GMT+05:45 Nepal Time (Kathmandu)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP encourages female candidates and people with disabilities to apply.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

TERMS AND CONDITION

Position Title: IT Operations Assistant
Contract Type: Fixed Term (FT)
Level: GS-5
Contract Duration: 12 months
Duty Station: Kathmandu
Date of Publication: 22.09.2025
Deadline of Application: 09.10.2025

WFP offers a competitive benefits package including salary plus CIGNA health insurance

KEY RESPONSIBILITIES:

Under the overall guidance of Country Director and the direct supervision of Head of IT Operations Officer the incumbent will be responsible for the following tasks:

• Provide technical support for the installation, configuration, operation, and maintenance of IT and telecommunications systems, including servers, LAN/WAN networks, VSATs, optical fiber links, and power backup equipment, ensuring systems operate efficiently and in accordance with WFP standards.
• Conduct routine system diagnostics, perform software and hardware updates, and monitor network performance to ensure service reliability; assist in responding to basic cybersecurity incidents as per corporate guidance.
• Serve as a focal point for information and content management using SharePoint and other WFP digital platforms, supporting data collection, processing, and reporting to facilitate informed decision-making.
• Manage IT assets and inventories, including tagging, registration, verification, and reconciliation, ensuring updates are accurately reflected in corporate systems in line with WFP asset management policies.
• Deliver Level 1 and Level 2 technical support to end users, escalating unresolved or complex issues as necessary. Support workshops, meetings, and official events by providing IT setup, connectivity, and troubleshooting assistance.
• Assist in IT-related procurement and budgeting by preparing technical specifications, tracking financial transactions, and ensuring timely delivery and documentation of goods and services.
• Maintain up-to-date records of IT documentation, licenses, configurations, and ensure compliance with WFP administrative procedures, information security policies, and audit requirements.
• Collaborate with Administration, Finance, and Procurement units to facilitate timely and compliant procurement of IT and telecommunications goods and services.
• Support the development of standard material such as training documentation and Web content on behalf of senior officers, to ensure staff have access to required information about IT services and products. Support the rollout and adoption of WFP corporate applications and digital tools by coordinating with field teams and providing basic training and guidance to users.
• Provide support in service improvement by identifying recurring technical issues, proposing preventive measures, and supporting continuous improvement of IT operations.
• Work collaboratively with other IT staff to ensure smooth and uninterrupted IT service delivery and operational continuity across the office and field locations.
• Maintain organized and secure digital and physical filing systems for IT administrative and operational records.
• Support emergency preparedness and response activities by ensuring IT/TC services remain functional and aligned with business continuity and emergency protocols.
• Perform other related duties as required to support the delivery of effective and efficient IT services in line with WFP’s goals and operational requirements.QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Completion of secondary school education. A post-secondary certificate in the related functional area and any university degree in computer science, computer engineering or information technology is desirable.

Experience:

• At least five years of relevant work experience.
• More years of experience with professional certification is considered an added value.
• Assisted in gathering user requirements and recommending basic automation and optimization solutions.
• Experienced in using service desk and ticketing systems to manage user requests and system events; familiarity with ITIL practices is an added advantage.
• Involved in country office-level procurement, property surveys, and budgeting forums.
• Deployed and maintained IT/TC systems including VSAT, radios, CCTV, PABX, firewalls, and server/network infrastructure.
• Proficient in deploying and managing cloud platforms like Office 365, SharePoint, Azure, Cisco Networks, SDN, and SD-WAN.
• Experienced with cybersecurity and information security solutions and their deployment.
• Contributed to technical documentation, project briefs, and user guides.
• Supported IT events, training, and simulation exercises.
• Exposure to emergency response or humanitarian missions is considered an added value.
• Engaged in small-scale IT projects and built strong working relationships with stakeholders.
• Languages: Excellent written and spoken English and Nepali languages.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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