Engineer- Service Delivery

Position: Engineer- Service Delivery
Department: Enterprise Business/ Service Delivery & After Sales
Location: Kathmandu but can be located anywhere in Nepal as per business requirement
Reporting to: Unit Head- Service Delivery & After Sales

Key Responsibilities:

• Oversee the end-to-end service delivery of enterprise solutions, ensuring SLA adherence and service excellence.
• Manage customer onboarding and implementation of DC, Cloud, Cyber Security, and Fixed Network.
• Work closely with internal teams, NOC, CX teams, partners, and regulatory bodies to drive automation, process optimization, and continuous service improvements.
• Collaborate with partner support teams to ensure seamless service delivery and issue resolution.
• Ensure compliance with regulatory and security requirements while delivering managed services.
• Drive customer satisfaction by proactively identifying and resolving service challenges.
• Design and implement service delivery strategies that ensure seamless integration of multiple technology platforms.
• Ensure interoperability between different systems and vendors to maintain high service reliability.
• Work closely with sales, pre-sales, and solution architects to align service delivery models with customer requirements.
• Engage with enterprise customers to understand their ongoing operational and service support needs.

Education & Experience:

• Master’s degree in computer science, Information Technology, Electronics & Communication, or a related field with 4 years of experience in Service Delivery, Operations, or Managed Services OR Bachelor’s degree with 6 years of experience.
• Strong background in Network, Cloud, Cybersecurity, and ITIL-based service management.
• Experience in handling enterprise customers and managing large-scale operations.

Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs or future requirements

Tagged as: Kathmandu